Troubleshooting Common Trial Issues #

Having trouble with your Transmute Engine trial? Here are solutions to the most common issues.

Registration Problems #

“Domain Already Registered” Error #

This means your domain already has an active or recent trial.

Solution:

• Each domain can only have one free trial
• Check if someone else on your team already registered
• Contact support@seresa.io to check trial status
• Consider subscribing directly if you need immediate access

Form Submission Fails #

Possible causes:

• Invalid email format – use a standard email address
• Website URL missing http:// or https://
• Special characters in company name
• Browser extensions blocking the form

Solution: Try a different browser or disable extensions

Email Verification Issues #

No Verification Email Received #

Steps to resolve:

1. Wait 10 minutes (email delivery can be slow)
2. Check spam/junk/promotions folders
3. Add noreply@seresa.io to your contacts
4. Verify you entered the correct email
5. Try registering again if more than 30 minutes passed

Verification Link Expired #

Links expire after 12 hours for security.

Solution: Register again – you’ll get a fresh verification link

“Already Verified” Message #

You may have already completed verification.

Solution:

• Check your email for the welcome message with subscription key
• Look for email from Seresa with subject “Welcome to Transmute Engine”
• If no welcome email, contact support

Subscription Activation Problems #

No Welcome Email After Verification #

The welcome email contains your subscription key.

Solution:

1. Wait 5 minutes – API calls can take time
2. Check spam folder
3. Verify the verification page showed a success message
4. Contact support with your email address if not received after 15 minutes

Subscription Key Not Working #

If your key doesn’t activate the inPIPE plugin:

• Copy-paste the key exactly (no extra spaces)
• Make sure you’re using the inPIPE plugin (not another analytics plugin)
• Check that the plugin is the latest version
• Verify your trial hasn’t expired
• Contact support for a new key

Payment & Billing Issues #

Can’t Add Payment Method #

Common issues:

• Browser blocking Stripe popup
• Ad blocker interfering
• Using an unsupported card type
• International cards may require additional verification

Solution: Try a different browser or card, or contact Stripe support

Charged Before Trial Ended #

This should not happen during your trial period.

Solution:

• Check the charge date vs your trial end date
• Contact support@seresa.io immediately
• We’ll issue a refund if charged in error

Plugin Installation Issues #

Can’t Download inPIPE Plugin #

Solution:

• Check your welcome email for the download link
• Visit seresa.io/downloads
• Make sure you’re logged in to your account
• Contact support for a direct download link

Plugin Won’t Activate #

Requirements:

• WordPress 6.0 or higher
• PHP 8.1 or higher
• Valid subscription key

Solution: Check your WordPress and PHP versions, verify subscription is active

Still Having Problems? #