Troubleshooting Common Trial Issues #

Having trouble with your Transmute Engine trial? Here are solutions to the most common issues.

Registration Problems #

“Domain Already Registered” Error #

This means your domain already has an active or recent trial.

Solution:

• Each domain can only have one free trial
• Check if someone else on your team already registered
• Contact dummy-to-hell@gotohell.com to check trial status
• Consider subscribing directly if you need immediate access

Form Submission Fails #

Possible causes:

• Invalid email format – use a standard email address
• Website URL missing http:// or https://
• Special characters in company name
• Browser extensions blocking the form

Solution: Try a different browser or disable extensions

Email Verification Issues #

No Verification Email Received #

Steps to resolve:

1. Wait 10 minutes (email delivery can be slow)
2. Check spam/junk/promotions folders
3. Add dummy-to-hell@gotohell.com to your contacts
4. Verify you entered the correct email
5. Try registering again if more than 30 minutes passed

Verification Link Expired #

Links expire after 12 hours for security.

Solution: Register again – you’ll get a fresh verification link

“Already Verified” Message #

You may have already completed verification.

Solution:

• Check your email for the welcome message with subscription key
• Look for email from Seresa with subject “Welcome to Transmute Engine”
• If no welcome email, contact support

Subscription Activation Problems #

No Welcome Email After Verification #

The welcome email contains your subscription key.

Solution:

1. Wait 5 minutes – API calls can take time
2. Check spam folder
3. Verify the verification page showed a success message
4. Contact support with your email address if not received after 15 minutes

Subscription Key Not Working #

If your key doesn’t activate the inPIPE plugin:

• Copy-paste the key exactly (no extra spaces)
• Make sure you’re using the inPIPE plugin (not another analytics plugin)
• Check that the plugin is the latest version
• Verify your trial hasn’t expired
• Contact support for a new key

Plugin Installation Issues #

Can’t Download inPIPE Plugin #

Solution:

• Check your welcome email for the download link
• Visit seresa.io/downloads
• Make sure you’re logged in to your account
• Contact support for a direct download link

Plugin Won’t Activate #

Requirements:

• WordPress 6.0 or higher
• PHP 8.1 or higher
• Valid subscription key

Solution: Check your WordPress and PHP versions, verify subscription is active

Data & BigQuery Questions #

I Don’t See My Data Yet #

If no events are showing up:

• Confirm the master tracking switch is ON (Settings tab in inPIPE)
• Confirm your BigQuery outPipe is enabled (outPipes area)
• Browse a few pages on your site to generate events
• Check the Events tab in inPIPE to see events in real time
• Allow a few minutes for events to reach BigQuery

How Do I Access My Data? #

On the trial (Harvest Lite), your data lives in BigQuery and is accessible via AI — ask questions of your data in plain language through Claude AI.

Direct raw access to the BigQuery tables (running your own SQL against the schema) is available when you upgrade to the full Harvest plan or higher, where your data sits in your own dataset inside your own Google Cloud project.

Is My Data Private in the Shared Dataset? #

Yes. During the trial your events sit in a shared BigQuery dataset alongside other trial users, but each client’s data is fully isolated and private. No other client can see your data, and you cannot see theirs. When you upgrade, your data can be moved into your own dedicated dataset and project.

Still Having Problems? #